Terms and Conditions

General Terms and Conditions of the Online Store www.segula.si (hereinafter: the store) are composed in accordance with the Electronic Commerce Act (ZEPT), Consumer Protection Act (ZVPot-1), the Obligations Code (OZ), and the Personal Data Protection Act (GDPR).

Please carefully read the general terms and conditions before using the online store or making a purchase.

The general terms and conditions govern the operation of the online store, the rights and obligations of the user, and the business relationship between the provider and the buyer. The user is bound by the general terms and conditions valid at the moment the online order is placed. By confirming the order, the user acknowledges the general terms and conditions, data protection policy, and legal notice.

The online store segula.si is managed by the company IKORP d.o.o., Ljubljanska cesta 2A, 1295 Ivančna Gorica, company registration number: 9213899000, VAT number: SI22595279, which is also the provider of e-commerce services.

The online store is open 24/7. Due to various technical reasons, operation via the online store or even access to the store might sometimes be unavailable. Therefore, the provider reserves the right to restrict or completely stop access to the online store for a certain or indefinite period. The provider is not responsible for non-functioning of the store due to user error, any consequences of misuse of the online store, service interruptions due to network failure, power outage, or other technical disturbances that may temporarily or even for an extended period interfere with use.

1. PURCHASE PROCEDURE

User registration at order is not required but recommended as it enables faster processing of the next purchase. To place an order, entering personal data (first name, last name, address, email) and choosing the delivery method (personal pickup, postal delivery) is mandatory. For company purchases, the company name and VAT number are also required.

Payment options include cash on delivery, cash payment upon personal pickup, prepayment invoice, credit or debit card, or via PayPal.

An order begins by selecting the desired product by clicking the “Add to Cart” button. One product is sufficient for purchase. After adding the product, you can go to the cart page by clicking the cart icon at the top right corner, where you can proceed to checkout or continue shopping. On the cart page, you can change product quantities or remove items. Assuming you agree with the cart contents, you can proceed by clicking the “Checkout” button. Then enter your personal and delivery details and select the payment method. After entering and verifying all data and the cart content, you can finalize the purchase by clicking the “Buy Now” button. Please double-check the data before clicking as your order will be finalized, and you will receive the order details via email.

You can cancel the ordering process anytime by closing the browser window unless you have already confirmed the order after entering your details. In that case, please contact us for further information at +386 70 207 990 or info@segula.si.

After placing the order, you will receive an order confirmation via email, including payment instructions for prepayment invoices if applicable. The order data is also stored in the provider’s archive. You can access these data and other stored records anytime upon a written request sent to info@segula.si or the company address.

If you notice an error in your order after submission, please notify us at info@segula.si.

TECHNICAL MEANS FOR ERROR RECOGNITION AND CORRECTION BEFORE ORDER SUBMISSION

Before submitting an order, a preview opens in the “Cart” and “Checkout” pages, allowing you to verify the selected goods. If incorrect data is entered, you can correct it in the cart. Errors or unfilled fields will trigger a message listing the mistakes. If you do not wish to submit the order, you can close or leave the page, interrupting the submission and confirmation.

If you notice an error, you can return to the cart and adjust the products accordingly.

2. PRICES

All prices are in euros (EUR), including VAT. IKORP d.o.o. is a VAT payer.

Prices apply at the time the order is placed and do not have a predefined validity unless in special offers clearly marked.

The purchase contract between the provider and the buyer is concluded when the buyer places the order. From that moment, all prices and other conditions are fixed and binding for both parties. After order submission, the user receives an email notification whether the order is accepted or rejected.

3. WARRANTY

We guarantee that the product will function flawlessly if the user follows the provided instructions. IKORP d.o.o. commits to repair or replace any defects or technical deficiencies occurring during normal use within the warranty period (45 days). The warranty is valid if instructions on the warranty certificate and receipt are observed.

Warranty periods are stated on warranty certificates, receipts, or the legally prescribed warranty period. Other products have manufacturer-defined warranty terms under law, under these conditions:

  • Valid warranty certificate and receipt (or copies) must be presented.

  • Service must be performed only by an authorized service or IKORP d.o.o.

  • The product must not be mechanically damaged.

  • The product must be used according to instructions.

4. PAYMENT METHODS, PAYMENT CONFIRMATION, AND INVOICE

Payment is possible by credit or debit card, PayPal, cash on personal pickup, prepayment invoice, or cash on delivery.

Payment deadline is 5 working days after receiving the invoice.

The original invoice will be provided in physical form with the delivered product. For personal pickup, the buyer receives a printed invoice upon collection.

The invoice itemizes all purchase-related costs. The buyer must verify invoice data accuracy before order submission and notify the provider of any errors within 8 working days. Late complaints will not be considered.

Orders and invoices are archived by the company. Upon written request to info@segula.si or IKORP d.o.o., the buyer can view the contract at the company premises.

5. DELIVERY AND DELIVERY COSTS

Delivery cost within Slovenia is €5 (VAT included).

For orders over €250, shipping within Slovenia is free.

Delivery time is 1 to 3 working days from order or prepayment receipt, or longer if stated on the product. No shipments on Saturdays, Sundays, or public holidays.

GLS shipping prices for other countrys (Prices without VAT) 

Zone 1: Austria, Germany, Luxembourg, Netherlands, Belgium
Zone 2: Italy, Denmark
Zone 3: Hungary, France, Poland, Czech Republic, Slovakia, Lithuania, Monaco
Zone 4: Romania, Spain, Sweden, Estonia, Latvia, Finland, Serbia
Zone 5: Portugal, Switzerland, Ireland, Greece, Turkey
Zone 6: Bulgaria, Norway
Croatia: Croatia

DELIVERY METHOD

Shipments are delivered by GLS courier; their terms apply. In exceptional cases, another courier may deliver, and the customer will be informed by phone or email.

If the courier requires additional delivery information, please use the “Apartment” field in the delivery details.

Orders can also be picked up personally at IKORP d.o.o., Ljubljanska cesta 2A, 1295 Ivančna Gorica. The provider will notify the buyer by phone or email when the goods are ready.

International orders are handled individually and can be sent to info@segula.si.

Items unavailable for a longer period will be temporarily removed from the online store offer.

HANDLING DAMAGED SHIPMENTS (COMPENSATION)

If the package is delivered damaged, missing content, or shows signs of opening, you can file a compensation claim within 5 calendar days from receipt by emailing info@segula.si. Please include photos of the package, internal packaging, damaged product, postal label, and damage description.

6. RIGHT OF WITHDRAWAL FROM THE CONTRACT

For distance or off-premises contracts, consumers have 14 days to notify IKORP d.o.o. of withdrawal without giving a reason. The notice can be submitted using the form from Article 138 paragraph 5 of ZVPot-1 or a clear statement of withdrawal.

By email: info@segula.si
Or by registered mail: IKORP d.o.o., Ljubljanska cesta 2A, 1295 Ivančna Gorica

The return form can be downloaded HERE.

If the consumer received the goods and withdraws, they must return or hand over the goods to IKORP d.o.o. or its authorized person immediately or within 14 days after notification (except if the company offers to collect the goods). The consumer is considered to have returned the goods on time if they send them before the 14-day return deadline expires.

Upon withdrawal, IKORP d.o.o. will refund all payments within 14 days of receiving the withdrawal notice. The refund is made with the same payment method used by the buyer.

The right to return does not apply if items are not returned or if the company was not timely notified of withdrawal.

The only cost borne by the buyer for withdrawal is the cost of returning the goods (shipping cost depending on parcel type). Cash on delivery shipments are not accepted.

RETURNS FOR LEGAL ENTITIES

If you want an invoice issued to a company, you accept business terms applying to companies. Companies, sole proprietors, and other legal entities can return goods only within warranty terms. They do not have the 14-day withdrawal or refund right as consumers do. For questions, call +386 70 207 990 or write info@segula.si.

7. COMPLAINTS

The seller is responsible for any non-conformity of goods existing at delivery and showing within two years as per Article 78 paragraph 1 of ZVPot-1.

In case of non-conformity, the consumer who notified the seller is entitled to:

  • Request free restoration of conformity by IKORP d.o.o.

  • Request a proportional price reduction or withdraw from the contract and request a refund.

The buyer must notify the provider of contract withdrawal and return the product with the receipt at their own cost within the legal period. The buyer must allow inspection of the product.

If the buyer returns damaged or used goods, the provider reserves the right to claim compensation for reduced product value.

8. SECURITY

User personal data are processed confidentially and only for order processing. No personal data will be provided to third parties unless necessary for order fulfillment, delivery, or payment.

User data is processed according to the Personal Data Protection Act and GDPR.

Users have the right to access, modify, or delete their data by contacting info@segula.si.

9. PERSONAL DATA PROTECTION

The Provider undertakes to protect all private data of the user in accordance with the provisions of the Personal Data Protection Act (GDPR) and the EU General Data Protection Regulation. All personal data of the online store users are confidential and will not be disclosed to unauthorized persons under any circumstances.

Most pages on the online store can be visited without disclosing personal information such as name, address, or email address. However, some information is automatically collected using cookies and web beacons (“pixel tags”), standard tools in the web industry. The use of cookies and web beacons allows identification of the individual IP address, the type of browser used by the website visitor, and general visitor activity on the web.

To make a purchase in our online store, collection of some of your personal data is necessary. The data you provide will not be shared with third parties except for the purpose of confirming the validity of the purchase and delivery of products. The Provider takes all necessary measures to protect the confidentiality of personal data in accordance with GDPR and the EU General Data Protection Regulation.

By purchasing in the online store, you explicitly consent that your personal data provided when ordering (name, surname, address, email address, phone number) are stored and used exclusively for the purpose of fulfilling the order, and your email address may be used for direct marketing of our identical or similar products or services that you have purchased in the online store. Upon first visit, you can refuse cookies, which are used to store your data on the browser. By agreeing to their use, you confirm that you have read the Terms and Conditions of this website and give consent to the collection and use of personal data.

(Personal Data Protection Act ZVOP-1 and EU Regulation 2016/679)

In accordance with the Personal Data Protection Act ZVOP-1 and Regulation (EU) 2016/679 after 25.05.2018, the company IKORP d.o.o., Ljubljanska cesta 2A, 1295 Ivančna Gorica, Online Store SEGULA www.segula.si must obtain consent for the processing of personal data of its customers and visitors of the online store.

All data will be treated confidentially and used only for internal records and the purpose for which they were provided. Your data will be carefully protected against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

When subscribing to email newsletters and obtaining a discount coupon, the following personal data will be collected and processed:

  • Name and surname

  • Email address

The company IKORP d.o.o., Ljubljanska cesta 2A, 1295 Ivančna Gorica – Online Store SEGULA www.segula.si, as the data controller, may use and process the obtained data in accordance with personal data protection regulations for all the following purposes and communication channels:

  • Managing the database and sending offers

  • Conducting marketing activities – advertising

  • Analyzing and studying shopping habits

  • Monitoring and recording deliverability of sent emails (whether the recipient received them)

  • Monitoring and recording which content the email recipient opened or read (tracking clicks on links contained in emails)

  • Conducting additional offers

  • Conducting prize games and participation in promotional events including lotteries and publication of winners’ data and collecting personal data at promotional events.

When purchasing in the SEGULA Online Store, the following personal data will be collected and processed:

  • Name and surname

  • Address

  • Postal code

  • City

  • Phone

  • Email address

Collected personal data will be securely stored and processed until the visitor or buyer of the SEGULA Online Store requests deletion or unsubscribes.

Data Misuse

We commit to protecting your personal data in accordance with GDPR. In case of data misuse, we will notify you via your email address as soon as possible, but no later than 72 hours after detecting the misuse.

10. DISCLAIMER OF LIABILITY

(1) The content published on the provider’s website may not be used or reproduced.

(2) The provider ensures the content on its website is as up-to-date and accurate as possible. The provider is not responsible for occasional downtime of the website or inability to access or use the information on the website. The provider is not liable for any viruses that might be transmitted to users via the website and therefore recommends users protect their software against viruses to prevent possible infection.

(3) Users use all published content at their own risk. The provider reserves the right to direct users to other websites and does not assume any responsibility for their content.

(4) The provider or any other legal or natural person involved in creating the website is not liable for any damage arising from access to, use of, or inability to use the information on the provider’s website, nor for any errors or deficiencies in the content.

(5) The provider may withdraw from the contract only if conditions for a fundamental error are met according to the provisions. A fundamental error is considered a mistake regarding essential product characteristics or any errors that, according to commercial customs or the parties’ purpose, are decisive and which the provider would not have agreed to knowingly. This also includes obvious pricing errors.

(6) The provider is not responsible for the content of product reviews written by visitors. The provider reviews and rejects reviews containing obvious falsehoods, misleading or offensive content before publication. The provider does not assume any responsibility for information in reviews.

(7) The provider reserves the right to change the terms and conditions at any time without prior notice.

(8) Product images represent actual items; however, color shades may slightly differ from what is shown on the consumer’s screen (due to different screen color settings). The retailer strives for the highest possible accuracy and correctness of published data on the website. Nevertheless, reduced functionality of the technological solution, data entry, transmission, or other data processing may cause errors displayed on the site. If a visitor believes there is incorrect information displayed, they may notify the retailer via contact addresses.

(9) The provider reserves the right to disable the website or access to it due to technical or other issues and maintenance, which may also prevent or hinder the use of the online store.

11. LEGAL NOTICE

The online store is owned and operated by IKORP d.o.o., Ljubljanska cesta 2A, 1295 Ivančna Gorica. All content published on the website is the property of the provider and may not be used without their explicit permission.

We do not accept responsibility for any consequences arising from the use of information published on this website or temporary unavailability of the website and, consequently, the online store.

We reserve the right to daily changes of content, pricing errors, and written text. By using the online store, the buyer confirms acceptance and agreement with these terms.

12. COMPLAINTS AND DISPUTES

Any disputes shall be resolved amicably. If an amicable agreement cannot be reached, disputes will be resolved by the competent court in Ljubljana. The provider, in accordance with legal regulations, does not recognize any out-of-court consumer dispute resolution body as competent to resolve consumer disputes initiated by consumers under the Act on Out-of-Court Resolution of Consumer Disputes (Official Gazette of the RS, No. 81/15).

In accordance with the Act on Out-of-Court Resolution of Consumer Disputes (Official Gazette of the RS, No. 81/15), Regulation (EU) No. 524/2013 of the European Parliament and Council on online dispute resolution for consumer disputes, and amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC, we publish an electronic link to the online platform for consumer dispute resolution (ODR): http://ec.europa.eu/odr.

The provider respects valid consumer protection legislation, contractual regulations, and other rules governing the offering of goods and services online. The provider strives to establish an effective complaint handling system and to designate a person whom the buyer can contact by phone or email in case of issues. Complaints can be submitted by email at info@segula.si, by post to IKORP d.o.o., Ljubljanska cesta 2A, 1295 Ivančna Gorica, or in person at the provider’s address.

The provider will acknowledge receipt of the complaint within eight working days and inform the user about the expected processing time and provide ongoing updates about the complaint process.

The provider understands that a key feature of consumer disputes, especially regarding judicial resolution, is the disproportion between the economic value of the claim and the costs incurred in resolving the dispute. This is the main reason consumers do not initiate court disputes. Therefore, the provider endeavors to resolve any potential disputes amicably to the best of their ability.

13. OTHER INFORMATION

Delivery Time

The delivery time for ordered products is up to 10 working days. If the ordered goods are not currently in stock, you will be informed by email or phone about the estimated delivery time.

Discount Code

Discount codes provide various benefits when shopping through the online store www.segula.si and are time-limited.

How to use the discount code:

  • Select the items you want to purchase and add them to the cart. When finished, proceed by clicking the “Checkout” button.

  • Choose the delivery method, provide the delivery address, and select the payment method.

  • In the same step, enter the discount code in the “discount code” field and confirm by clicking the “Apply” button. Multiple discount codes cannot be used simultaneously.

  • After entering the discount code, its value will be automatically deducted from your order price in the final step – Order Summary. The remaining amount must be paid.

  • The discount code is a one-time use code, meaning it can only be used once.

Definition of Goods Compliance

We guarantee the faultlessness of the delivered goods according to the information provided with the products.

Goods are in compliance with the contract if:

  • They correspond to the description, type, quality, and quantity agreed upon in the contract,

  • They are suitable for the purpose for which goods of the same type are usually used,

  • They have the quality and performance typical for such goods and which the consumer may reasonably expect,

  • They are delivered with all additional equipment, instructions for use, and other documents as stated in the contract.

Online Store Operator Information

The operator of the online store at www.segula.si is the company IKORP d.o.o.

Company information:

  • Company name: IKORP d.o.o.

  • Address: Ljubljanska cesta 2A, 1295 Ivančna Gorica

  • Company ID number: 9213899000

  • VAT number: SI22595279

  • VAT payer: YES

  • Phone: +386 70 207 990

  • Email: info@segula.si

  • Transaction account: IBAN SI56 0204 1026 4424 521 (NLB d.d.)

The company was registered in the Slovenian court register in Ljubljana on September 14, 2022.
Registration number: 2022/63377

Last checked: April 2025

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